Yancey Consulting Business Transformation Services

Today’s business climate requires companies to innovate and operate at high levels of performance just to stay ahead of the competition.

Yancey Consulting works closely with clients to provide thoughtful insights into business challenges. We develop strategies and plans to address each, including a path to enable and deploy change.

We offer services to bring peace of mind for issues that businesses face today. These include enhancing customer experiences, enabling and sustaining change, and improving operational performance to allow your business to transform and grow.


Yancey Consulting prides itself on finding top talent that exemplifies your business culture and values. No amount of experience can make up for mismatched values or inadequate soft skills. Often times poor hires happen because leaders are simply too busy to put in the time needed to do it right. We will:

  • Work with hiring managers to create enticing job descriptions with clearly defined responsibilities and skill requirements
  • Handle all aspects of the recruiting & interviewing process
  • Bring forward hirable candidates for face-to-face interviews with pre-determined panel/managers
  • Provide interview guides and recommendations for hire based on the current role and future potential growth
  • Handle communications with non-selected candidates and perform close-out responsibilities


The vision for your company’s growth often has implications on your operating model including core processes, organization alignment, technology needs, etc. Often times, achieving your transformation objectives require re-architecture of operating structure. Effective business architecture plays a critical role in delivering products or services in a high quality and low cost manner.

Offering Includes:

  • Defining and designing end-to-end business processes that have clear ownership and are aligned to target business outcomes
  • Organization design (process-based, functional-based, product-based or customer-based models)
  • Define key roles and competencies required


A company’s ability to deliver value is rooted in its processes, organization structure, and its people. World-class organizations constantly review how work is getting done and the effectiveness of core operational areas. We will work with you on assessing performance and maturity levels of operations and customer services to identify issues and improve performance. Operational challenges can be:

  • Customer service issues – speed, responsiveness, overall quality
  • Lack of focus on core competencies
  • Silos – functions not working together for seamless integration

We can craft organization, team and individual goals based on adding value to the business. A non-performing employee doesn’t just slow a company down. Poor customer interactions can profoundly damage the business’ reputation. Unchecked performance issues reflect poorly on leadership and hurt morale. We can provide guidance on regular performance reviews and building a people strategy.

Employee-related challenges can be:

  • Inefficiencies – redundant tasks, non-value added work Loosely defined roles & responsibilities
  • Misalignment of skills & abilities with roles
  • Creating an outcome based/goal oriented culture of accountability and improvement


In today’s social media driven world, competitive advantage is tied to customer experience. How satisfied are customers with your services? What are the key issues and opportunities? How well is your team servicing each customer channel? How is effectiveness measured? Which customer channels offer the largest opportunity for growth? We will answer these questions and more through:

Customer research/profile development

  • Customer analytics/data cleansing
  • Defining needs, preferences, expectations of each channel
  • Identify loyalty drivers and buying patterns
  • Revenue analysis for trends, opportunities

Customer Analysis

  • Develop interviews, surveys as needed to gather data
  • Create customer communications (emails, letters)


Lori Yancey Consulting Business Transformation Services


    Phone: 314 614 7542